Smart Dialog

Customer Dialogue That Truly Resonates

With Smart Dialog, generic communication transforms into meaningful interaction. Our AI-driven solution turns existing customer profile data into personalized, context-aware messages—automatically, securely, and across all channels. Thanks to PrivateGPT and cutting-edge LLM technology, you can engage each customer in the perfect tone—tailored to their age, relationship duration, usage behavior, and more.

Features

• Personalized Text Generation: Powered by LLMs like PrivateGPT, every message is crafted individually and contextually.
• Tone Customization Based on Profile Attributes: Age, relationship history, communication style—Smart Dialog tailors the tone precisely.
• Integration of Existing Customer Data: Leverages CRM profiles and transaction data for maximum relevance in every interaction.
• GDPR-Compliant Data Processing and Operation: Smart Dialog runs wherever you need it—whether in your own cloud, on-premise, or in certified data centers. Fully compliant with GDPR and designed with the highest security standards.
• Omnichannel Communication: Consistent customer engagement across email, chat, app, or print—automatically unified in one seamless process.
• Live Optimization through Feedback Loops: Continuous improvement of dialogues through real-time analysis of customer responses.

Unique Selling Points

• PrivateGPT vs. Public LLM: Processing happens in isolated model instances, ensuring no data is transmitted to third-party providers or stored in external environments.
• Zero-Shot Personalization: Deliver relevant messages without explicit training—enabled by intelligent prompt logic.
• End-to-End Platform Integration: Seamless connection to your systems: CRM, CDP, campaign management, and more.
• Dynamic Context Understanding: Smart Dialog recognizes situational factors and adapts content in real time.
• Multimodal Future-Proofing: Already prepared for voice, text, and images—all integrated into a single solution.

Smart Dialog – Key Benefits at a Glance

• More Relevance, Less Waste: Every customer receives content that truly resonates—personalized, not generic.
• Higher Conversion Rates: Personalized content leads to a measurable increase in conversion rates.
• Less Effort for Marketing Teams: Automated text generation saves time and reduces manual work.
• Quick Implementation: Up and running in just a few days—no complex IT projects required.
• Scalable Solution for Any Customer Data Volume: Smart Dialog grows with your customer base's needs.